Radancy

Partner Support Engineer

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Type
Industry
Function
Full Time
Technology and Product
  • Remote

The Radancy Programmatic Product and Engineering team is seeking a proven Support Engineer with excellent people skills that is motivated by increasing team efficiency, energizing teams, and overall getting things done. 

 

When the world throws technology challenges at us, we eat them up. And then we ask for more. Welcome to life on the Programmatic Product and Engineering team. Here, you’ll work on our scalable, evolving platform and face tremendous software challenges impacting our Fortune 100 clients. You’ll be part of a collaborative product, data science, and engineering team charged with creating ad tech solutions that are transforming the way employers and job seekers connect. Sound like a fit for your talent and passion? Read on.

 

As a Partner Support Engineer, you will serve as the team’s primary technical liaison between the various third-party organizations that partner with us as well as our internal operations and engineering teams. You will ultimately be responsible for ensuring that any issues that arise are identified and supported in a timely and professional manner.

 

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of the qualifications below.

  • Research and troubleshoot reported problems and inquiries
  • Investigate system alarms and notifications
  • Create, update and manage assigned cases in a timely manner
  • Maintain excellent, timely communication with the external partners, as well as our internal operations, product and engineering teams
  • Proactively stay up to date with all the latest technologies concerning Radancy’s Programmatic products and the underlying technologies
  • Contribute documentation to build the programmatic knowledge base
  • 1-2+ years of scripting or coding experience
  • Experience with XML, JSON, SFTP
  • 1-2+ years of experience working with SQL
  • Strong writing, communication and presentation skills
  • Must have exceptional soft skills, including the ability to articulate to both technical and business audiences
  • Experience with a geographically distributed development team
  • Ability to work in a dynamic and flexible environment
  • Experience with web development and AWS a plus
  • Experience with JIRA a plus

Join the global leader in talent acquisition technologies that’s committed to finding new ways to leverage software, strategy and creative to enhance our clients’ employer brands – across every connection point. We’re looking for unconventional thinkers. Relentless collaborators. And ferocious innovators. Talented individuals who are ready to work towards solutions that transform the way employers and job seekers connect.

 

Salary Range: $85,000-$100,000*

*The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.

 

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive.

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